Compliments, Complaints and Feedback
How We Handle SEND Complaints
We want every child and young person with special educational needs and disabilities (SEND) to feel supported, included and able to learn. We also want families to feel listened to. If you have a question, concern or complaint about SEND provision, please talk to us. We welcome honest conversations because they help us understand what is working well and where improvements may be needed.
Our open door policy
Our school operates an open door policy. In the first instance, please speak with your child’s class teacher, the Special Educational Needs Coordinator (SENCO) or another member of staff involved in your child’s support. We will arrange a convenient time to listen carefully, discuss your concerns and work with you towards a solution. Please avoid raising detailed concerns at busy times, such as when children are arriving or leaving, so that we can give your matter the time and attention it deserves.
Our structured complaints approach
We follow a clear process, moving from informal to formal complaints:
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Informal discussion
Share your concern with the relevant member of staff or the SENCO. We will listen, clarify the issue and agree any appropriate actions. -
Further informal support
If the concern remains unresolved, you may speak with a senior leader. We will review what has happened and consider the next steps with you. -
Formal complaint
If you are still unhappy, you can make a formal complaint in writing, following the school’s complaints procedure. This will be acknowledged, investigated and responded to in line with the procedure. -
Further review
If the complaint is not resolved, you may request a review through the next stage of the school’s complaints process. The relevant details and timescales are set out in our complaints policy.
